Warranty

Thank you for purchasing a Kids Gotta Play Swingset System. We hope it will bring your family years of safe and enjoyable backyard fun. We use the finest materials, but understand products may become defective and may qualify to be replaced under warranty. Please review the following warranty procedures.

Warranty Documents

Please note – we are unable to process Rainbow warranty claims, however we can still service and provide labor for them. For Rainbow warranty request, please call 605-692-1500 or email salesgroup@rainbowplay.com

Warranty Claim Procedure


Warranty claims are available to the original owners and are not transferable. Please review the basic grading rules for a play system warranty claim.

We require a brief written description of the warranty issue. Photos of the warranted parts, and of the entire play system. The digital picture should not exceed 100K bytes.

The above will need to be emailed or mailed to:

Kids Gotta Play
Attn: warranty
53535 Grand River
New Hudson, MI 48165
(248) 486-5300
Click here to send email
 

If any of the above steps are not completed, there may be delays in the completion of your claim, or possibly warranty cancellation. We will review the claim and make contact with the customer by mail, email, or phone.

The claimant is subject to pay any and all shipping/administrative charges for the warranty parts from the respective factory and/or Kids Gotta Play (if warranty is approved). Warranty parts will be shipped directly to the address provided by the claimant and are not available for warehouse storage. Kids Gotta Play can install warranty parts upon request. Labor charges are not included in shipping/administrative charges and are additional.

Labor (Service Call) for an approved warranty claim is FREE for the first 90 days after purchase. There is a minimal Service Call fee after the first 90 days.

If you are submitting a claim for a canopy please note that there is a $20 drop shipping fee which must be paid before the claim can be processed. Canopies prior to 2004 are not covered.

SERVICE PRICE
Move / Reassembly of a Residential Play Systems $100 + Regular Installation Price
Service Call
Move in Yard / Disassemble of Play System for Movers
Warranty labor or Add-on products (monkey bars, penthouse etc)		 Call for quote.
Delivery fee includes up to 60 miles from warehouse. $99.00 Delivery fee plus $2.00 per mile over 60 miles.
Disposal and removal of a Residential Play System – Small Metal or Wood Sets Call for quote.

Prices are Subject to Change.

Kids Gotta Play reserves the right to make modifications or changes to the product/services and pricing. Effective 4/1/2008

Please follow the steps listed below in order to process your warranty claim:

  1. Complete the information on the form below.
  2. Attach the photos of the parts clearly showing the damage. The digital picture should not exceed 100K bytes.
  3. Attach a scanned copy of your original invoice/receipt.

This form maybe printed and all information mailed to:

Kids Gotta Play
Attn: warranty
53535 Grand River
New Hudson, MI 48165
(248) 486-5300

First Name (required)

Last Name (required)

Address (required)

City (required)

State (required)

Zip Code (required)

Home Phone Number (required)

Work or Cell Number (required)

Your Email (required)

Date of Purchase (required)

Location of Purchase (required)

System Type (required)

Describe the damage (required)

Picture File Attached #1

Picture File Attached #2

Picture File Attached #3

Picture File Attached #4